Política de frete
🚚 SHIPPING POLICY (Firework Boutique – EU Compliant)
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
In case of high order volume, processing times may be slightly extended. Customers will be informed if delays occur.
2. Shipping Methods & Delivery Times
Delivery times vary depending on destination:
- European Union: 3–7 business days (after dispatch)
- International orders: 5–14 business days (depending on destination and carrier)
Delivery times are estimates and not guaranteed, as they depend on external carriers.
3. Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight.
Occasionally, promotional free shipping may be offered.
4. Discreet Packaging
All orders are shipped in neutral, unbranded packaging.
No external indication of contents, product category, or store name is visible on the package.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking information may take up to 24–48 hours to become active.
6. Customs & Import Duties (if applicable)
For orders outside the European Union:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country
- We are not responsible for delays caused by customs authorities
7. Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us.
We will open an investigation with the carrier and provide assistance.
8. Incorrect Address
Customers are responsible for providing a correct shipping address.
We are not liable for orders lost due to incorrect or incomplete address information.
9. Split Shipments
In some cases, orders may be shipped in multiple packages depending on product availability or supplier logistics.